Combining Empathy and Data Mining for Better UX
Empathy has rightfully become predicate to good user experience (UX) design. But the means designers use to achieve empathy — such as Personas — fall short of their intended purpose.
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Health care organizations – hospitals, physician practices, and specialist clinics – are primarily concerned with keeping their patients healthy and happy. But they’re businesses too, and they operate in a highly competitive environment. To succeed at both, health care organizations should do everything they can with data and analytics to understand their patients and optimize the patient experience.
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